Several years ago, I took my first in-person training with Roy and the PCT team. I was so moved by Roy's presence: he was compassionate, gentle, professional, funny and approachable. From that point forward, I continued to take every training I could from Roy and the team. I credit Roy/PCT for helping me build confidence and competence as a telehealth provider long before COVID made it a thing we needed to learn. This is the message I get from Roy's modeling: "Do the best you can, seek support, learn from mistakes, get your practice in order, minimize risk, share humor in the process, prepare for the worst and hope for the best." Roy is the reason I learned to have professional emergency procedures in place and consistently recalibrate when changes occur. We can't prevent the worst from happening, but we can do our part to prepare for it so our loved ones and clients can mourn us when we're gone and not have to scramble to pick up the pieces. Thank you Roy and the PCT team for all the wisdom and guidance provided throughout the years. I don't know you, Electra, but you must be a phenomenal person for Roy to have chosen you. 💜
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Roy’s approach to training and patient care is truly inspiring, compassionate, patient, and always grounded in learning. It’s amazing to hear how his guidance helped build your confidence as a telehealth provider even before it became essential during COVID. Platforms like Doctiplus are reflecting that same commitment to quality and support, offering tools that empower healthcare providers to deliver excellent care virtually while minimizing risks. It’s incredible to see how both training and technology work hand-in-hand to improve patient outcomes and the provider experience.